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Frequently Asked Questions

 

How do I determine my pet's size?

When measuring your fur baby, be sure you are able to place 1 to 2 fingers under the measuring tape to ensure comfort, especially if you have an extra fluffy pupper. Measure where their collar would normally sit for the most accurate measurements.

How do I care for my bandanas?

Hand wash with gentle detergent and cold water. Air dry and if you must iron, avoid all snaps and tags. Be sure to monitor your pet when they are wearing our bandanas as our products are not indestructible and we’d like to see them wear our bandanas for a long time!

What is your return policy?

I do not accept returns, exchanges, or cancellations unless I have sent you the incorrect product. Please contact me if you have any problems with your order and I will do what I can to make it right.

Do you ever do discounts or sales?

Yes! Check out our Poi Pups Pack page to see our lovely models and their discount codes. For updates on sales, follow us on instagram @poipupsco

How soon should I receive my product?

Processing time takes from 1 to 2 weeks and shipping depends on USPS. However, there are times when my bandanas are already sewn and have the snaps on them so I will be able to package and ship within the next 2 business days.

Where do you ship to?

Currently, I only ship within the United States of America. However, I do hope to ship internationally in the future.